The
following Terms and conditions of Service contain the
terms and conditions that govern your use of the
FunToCreate.com Service. These Terms of Service describe
your rights and responsibilities. FunToCreate.com
Services are provided to individuals who are at least 18
years old or minors who have parental permission to open
and maintain an account. Use of the FunToCreate.com web
site service constitutes acceptance of these Terms of
Service. Please read them carefully.
After you click the "Submit" button and complete the
registration process, you are stating that you are
eligible for an account and you agree to be bound by all
of these terms and conditions of the service
("TOS").
FunToCreate.com reserves the right to add, delete
and/or modify any of the terms and conditions stated
here, at any time and in its sole discretion, by posting
a change notice or a new agreement on the
FunToCreate.com Web Site. If any modification is
unacceptable to you, you can only choose not to use the
FunToCreate.com website and service. Your continued use
of the FunToCreate.com web site will constitute binding
acceptance of the changes of the Terms and Conditions of
Service.
In order for FunToCreate.com to quickly, efficiently
and professionally serve our customers needs as well as
to insure that all customer correspondence is properly
documented, please submit ALL inquiries to us via email.
Inquiries will normally be responded to within 24 hours
or less as long as your order number or the word
"FunToCreate.com" is
placed in the subject line of your email, and it is sent
to support@fotocom.co.uk
ONLY. Please DO NOT send emails to any other email
address (unless you are requested to) since it will be
discarded as SPAM.
(1) The Customer
guarantees, warrants, and certifies that they
will not infringe upon or unlawfully, wrongfully,
or improperly use any trademark, trade name, service
mark, or copyright owned or claimed by another. The
Customer further guarantees, warrants, and certifies
that to their knowledge, no action, suit,
proceeding, or investigation has been instituted or
threatened relating to any trademark, trade name service
mark, copyright formerly or currently used by the
Customer in connection with the services rendered by the
Company. The Customer shall indemnify, defend, and hold
harmless the Company from and against any and all
liabilities, costs or expenses which the Company might
incur arising from or relating to the Customer's
infringement upon, or unlawful, wrongful, or improper
use of a trademark, trade name, service mark, or
copyright owned or claimed by another.
(2) Furthermore, FunToCreate.com and
it's owners shall not be liable for any injury or
damage to any person or property whatsoever by reason
of, or in any manner growing out of, the Customer's
infringement upon, unlawful, wrongful, or improper use
of a trademark, trade name, service mark, copyright,
owned or claimed by another.
(3)
FunToCreate.com reserves the right to decide in its sole
discretion whether to reproduce images presented to it
in connection with its business as well as the sole
discretion to deny the customer the ability to utilize
the FunToCreate.com website for the sale of their goods.
(4) Customer certifies that he is
over the legal age 18 and has the ability to enter into
any and all transactions on the FunToCreate.com
website.
(5) Due to the customized nature of all
products sold on our website, cancellations will not be
honoured once an order has entered production. All
orders are to be fully paid for at the time of
production.
(6) Based on the advice of the
FunToCreate.com production team, alterations to certain
aspects of your custom product order such as the
merchandise brand, size, colour, print process used,
print size, print colour etc., may be required due to
limitations caused by available product, available
production materials, production equipment capabilities,
as well as limitations caused by the quality or type of
your submitted design. In this instance you agree that
FunToCreate.com will send an approval request via the
email address which you submitted when placing your
order. If you do not agree with the requested change you
retain the right to reject the requested production
change by replying to it within 10 days of it being sent
to you. FunToCreate.com may re-request that you accept a
production alteration one additional time if an
alternative method to produce your merchandise is
available. If you reject this 2nd request your order
will be cancelled and you will be fully refunded via
your initial method of payment.
(7) RETURNS/CANCELLATIONS
(7a)
FunToCreate.com produces each and every customer order
on a personalized basis which allows us to customize the
product as well as to offer literally millions of design
choices. For this reason FunToCreate.com is unable to
accept returns or exchanges of product due to a
customers desire to change the size, style, colour, art
or design of the product that they
ordered.
FunToCreate.coms responsibility is
to duplicate, to the best of our ability, designs which
are submitted even though the design image may be low
resolution or may be defective in some way.
FunToCreate.com will imprint designs exactly as it is
received from the customer and, we do not accept written
requests to alter the design which is submitted with the
order. FunToCreate.com is not responsible for and does
not accept returns or exchanges due to the designs
"look" or "feel". Further, the "look" or "feel" of the
designs application to the product is not grounds for
the return of the product as long as the design is fully
applied to the product. Products may not be returned if
it has been washed or worn.
(7b)
CARE
FunToCreate.com is not responsible for
fading or other damage which are caused during improper
washing or care.
(7c)
SIZING
Our product is sized exactly to
industry standards. FunToCreate.com provides detailed
sizing charts in various places throughout our web site
and is not responsible for incorrect size
ordering.
(7d)
REFUNDS
FunToCreate.com does not provide cash
refunds for product which has been shown to be
defective. FunToCreate.com strict policy is to repair or
to re-do all truly defective product and to re-ship it
back to the customer at FunToCreate.coms
expense.
(7e) RETURN AUTHORIZATION
NUMBER
FunToCreate.com will provide a
Return Authorization number and return address once a
valid claim regarding defective product is submitted via
our web contact form. This claim must be submitted
within 5 business days of the products receipt by the
customer and must be received by FunToCreate.com within
30 days of the products receipt by the customer. When
requesting a Return Authorization number, the following
information is required: Detailed reason for return? Has
product been washed or worn? Is the product potentially
wearable/usable or a complete loss to you? The email
must contain the customers order number in the subject
line.
FunToCreate.com customer service teams
will reply within 24-48 hours with either further
questions or with an Return Authorization number and a
return shipping address. All returns must be clearly
marked with this number.
Once the product is
returned to FunToCreate.com our Quality Control
team will inspect the product to determine if it is
defective or not. "Defective" is defined as a material
manufacturers flaw in the product itself or a material
error in the imprinting or embroidering of the product.
Slight variations in colour, design, product size,
design size or product "look" are not considered
defects. A 15% re-stocking fee and return shipping
charges will be charged for merchandise returned that is
deemed either not damaged or if the damage is determined
not to be the fault of FunToCreate.com.
(7f) CANCELLATIONS
Due to the
unique nature of all custom made orders (any designs,
images, logos, characters or special merchandise which
is used) they cannot be cancelled once production has
begun (12 hours after placing order).
(8) ORDER PRODUCTION
Production of orders including orders from the
continental United States (U.S.), as well as worldwide
orders (INTL.)
The production period for custom
imprinted product is 1-2 business days or less. On the
rare occasion that a product style, colour or size is on
back order, production time may be extended by a maximum
of 5 business days. Orders produced within this
reasonable, stated period are not returnable or
refundable since customized product is not re-stockable.
Once production is completed your order will be shipped
immediately.
(9) ORDER SHIPPING
Once we
received your order, it takes 1-2 business days for
production, and the shipping time take about 7-10
business days for shipment arrival, including USA,
Canada, Europe and other countries. That means, from the
date you order, you can expect the shipment arrival
within 8-12 business days. If you still
don't receive the shipment after 12 business days,
please allow an extra few days, as sometimes
shipping delays may be incurred due to increased
security processing with international customs and other
factors.
FunToCreate.com utilizes well known,
outside national & international shipping carriers.
All shipping times are within the control of the outside
carrier and therefore are not guaranteed by
FunToCreate.com. We do not currently offer overnight
shipping on a local or worldwide basis. Shipping is
available to all countries. FunToCreate.com is not
responsible for any VAT, Duty Charges or Brokerage Fees
at time of delivery. Please check with your local laws
and regulations as we are unable to advise you on
these.
(10) SHIPPING
CREDIT
A SHIPPING CREDIT is a product credit
which may be applied towards the shipping portion of any
FUTURE product purchase during the 6 months which
follows its issue. This credit may only be utilized for
one future purchase and cannot be applied towards the
product portion of your future order.
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